Cisco - Collaboration Technology

Elevate Your Business Productivity

Opportunity arises at the intersection of technology and people. Enhancing connections between individuals and the information they share is pivotal to advancing business productivity. Collaboration technology serves to seamlessly facilitate the innate human inclination to share.

The essence lies in deploying intuitive technologies that enable individuals to concentrate on achieving business objectives, shifting the focus from disparate applications to integrated collaboration experiences.

An architecture-based approach is adopted to seamlessly integrate mobile, social, visual, and virtual facets of collaboration, fostering connectivity among individuals anytime, anywhere, and across any device. It addresses organizational imperatives by:

  • Empowering individuals to work flexibly, without constraints on location, time, or method.
  • Engaging individuals with top-tier collaboration tools to connect with peers and external partners effectively.
  • Fostering innovation and creativity, enabling individuals to develop ideas and solve problems more effectively.

Collaboration Endpoints

Delivering immersive experiences with robust integrator solutions for room systems and immersive environments, including phones and desktops.

Enhanced Collaboration at Every Desktop - Cisco DX Series

Fully touch-based, akin to your smartphone, making tasks effortless. Simply plug in a USB wideband audio handset or utilize a Bluetooth or USB headset and keyboard. Collaborate seamlessly with anyone globally, experiencing lifelike interactions with the DX Series on your desktop. Leverage stunning HD Video to conduct meetings with unmatched clarity, compatible with devices supporting the H.264 AVC video standard. Highly secure, reliable, and user-friendly, it offers an All-in-One Desktop Collaboration solution with multi-layer security.

Customer Collaboration

Customer care serves as the cornerstone for exceptional customer service, a critical element in fortifying businesses.

Cutting-edge Contact Center Capabilities - Unified Contact Center Enterprise

Equipped with intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an IP infrastructure. Seamlessly integrates multi-channel automatic call distributor (ACD) functionality with IP telephony, streamlining the deployment of a distributed contact center infrastructure. Offering real-time chat, web collaboration, email, and social media integration, empowering single agents to handle multiple interactions simultaneously across various communication channels. Each interaction is treated uniquely, catering to individualized service requirements. Cisco provides contact center solutions capable of managing customer interactions based on virtually any contact attribute.

Video Collaboration

Video conferencing is emerging as an indispensable business tool. Now is the opportune moment for an intelligent approach to video conferencing that is user-friendly and provides flexibility from any location.

Conferencing Solutions

Cisco WebEx Meeting Center

An effortless, cost-effective platform for exchanging ideas and information across any device, anywhere. Accelerate decision-making, keep projects on course, and collaborate in real-time with integrated video conferencing and content sharing. Cisco WebEx stands out in the market, offering credibility among enterprise buyers and accommodating diverse use cases while meeting most user feature requirements. Organizations considering a stand-alone web conferencing solution compare alternatives against WebEx. Offering a robust feature set for productive, engaging, and highly secure online meetings, all at a single subscription price.

Cisco TelePresence Management Suite (TMS)

Cisco Collaboration Meeting Rooms (CMR), powered by Cisco TMS Provisioning Extension, delivers exceptional video and web conferencing experiences. Participants can join meetings using high-quality video, audio, and content sharing from any video-enabled mobile, desktop, or room system, irrespective of location. From one-on-one discussions to always-on meeting rooms or scheduled meetings, individuals can convene as they prefer. Transparent integration with enhanced resource management streamlines operations.

Cisco Spark - Energize Your Application with Spark

Integration of critical business applications with the framework through open APIs ensures seamless team communication. Spark prioritizes data confidentiality, security, and availability with industry-leading encryption. Featuring integrated business phone capabilities with HD voice and video calling for desktop and mobile devices, along with secure team messaging and file sharing from anywhere. Cisco Spark Hybrid Services enable customers and service provider partners to seamlessly connect on-premises or HCS capabilities with Cisco Spark capabilities in the Collaboration Cloud, offering services including Call Service, Calendar Service, and Directory Service.

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