Customer Relationship Management

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AI based smart follow-ups through multiple channels, giving kudos to sales teams for completing activities, auto tracking success factors, recommending timely actions, and shuffling accounts, are some of the key differentiators of Vast Edge CRM system. These features enable sales teams to close more deals with reduced efforts and also help increase customer’s happiness score. Since 2004, Vast Edge has been assisting customers leverage cutting edge technologies to deliver marketing and sales solutions.

Get Improved Access to Customer Data with Vast Edge's CRM Solution:

A robust CRM system like Vast Edge's not only improves customer relationship management but also contributes to business growth by providing the tools and insights necessary for effective sales, marketing, and customer service operations.

Managing The Leads

The CRM software provides the best way to look after
your leads, which ultimately manages what needs to
be done to further improve customer relations.

Deeper Sales Analysis

With CRM software, you can have better and deep
sales analysis. With the sales analysis, you can have a
look on qualified leads, meetings, proposals,
negotiations and lost/won leads.

Consolidate All Your Data Into One Easy-To-Access Location

You can have the access to all the required data from
one platform only, whether it's the confirmed
opportunity details, salesperson details, activities
performed or quotation details etc.

All The Product Information In One Place

Vast Edge's CRM helps you keep eye on your products
from a single place, which helps avoiding
mistakes in price or other details. It immensely effects
your sale by letting the team focus on what is really
more important.

Get Better Close Rates for all Leads with CRM

Vast Edge's CRM assists you in developing a standardized sales process, which gives your team a step-by-step guide for closing deals and aids in shortening the length of your business cycles.

Continue To Further Develop Your Business Techniques

Deal processes provide you with the information you need, to identify the underlying causes of stalled transactions, find solutions to problems, and ensure that sales teams are working on the most revenue-generating activities.

Predict Your Sales Precisely

Having a more exact feeling of your success rate permits project supervisors to constantly estimate the number of deals their group will close from a given number of leads and defined reasonable income objectives.

Keep Customers Locked-In

CRM catch an abundance of significant information that your showcasing group can use to sustain possibilities with clients and clients into advocates.

Improve Team Execution

CRM system provide data, analytics, and communication features that help organizations stay informed and make data-driven decisions to achieve their goals.

Benefits of Vast Edge's CRM Software

A CRM platform helps companies target different audiences, set scores and alerts based on an individual lead or customer's activity, proactively work with contacts, and maintain relationships.

Dashboards That Visually Showcase Data

Our CRM's dashboard showcases each and every important information. Dashboards let users quickly see the data that is the most important to their workflows.

Proactive Service

CRM platform can assist with mechanizing more customized outreach all through the showcasing channel, it can further develop an outreach group's effort endeavors or customer care's capacity to help customers.

Efficiency Enhanced With Automation

CRM can help in handling simple customer questions, such as the status of an order, with chatbots and other automated messaging. Team can dedicate their time to working with customers who have questions, problems, or more complex needs.

Simplified Collaboration

CRM serves as a record of conversations, interactions, needs, notes, and contact information. It's always up to date, and your teammates can easily look at its records to make decisions.

Better Customer Service

Our CRM manages all of your contacts and gathers important customer information -like demographics, purchase records and previous messages across all channels - and makes it easily accessible to anyone in your company who needs it.

Improved Customer Retention

The CRM software improves the customer retention by providing sentiment analysis, automated ticketing, customer support automation and user behavior tracking.

Cloud Hosting

Vast Edge CRM is hosted on multiple cloud platforms, including OCI, GCP, AWS, and Azure. Our deployment process incorporates automated pipelines, with the goal of enhancing and expediting the deployment of applications.

AI Driven

Vast Edge's CRM solution employs AI technology to autonomously generate follow-up reminders and, should the follow-up not be completed within a designated timeframe, it automatically reassigns leads to a different salesperson.

Features and Functional Properties

Customer relationship management (CRM) software can do a lot beyond just keep count of connections. CRM software can also help you increase sales by keeping track of customers, from nurturing leads to closing sales and maintaining customer loyalty, if you have the right features.

Workflow Automation

CRM software can make your life easier by automating your workflow. Our CRM software lets you set up custom rules and comes with sales force automation to help you and your team be more productive.

Lead Management

You will be able to score your leads and, if necessary, send them to a different member of your team to convert them into customers through the lead management process.

Sales Analytics

Sales analytics is valuable because it may assist you in making better decisions regarding the products, services, marketing, and general communications you provide to your customers.

Sales Forecasting

A CRM with this feature predicts your future sales based on data from your current pipeline. You may need to alter your marketing plan based on the sales forecast. It helps you grow more and invest your time in what exactly the need.


With this feature, you can bring the results of your sales and marketing efforts all together, for instance, number of leads coming in a certain period of time, outbound calls, sales generated, lost or won opportunities.


1. What are the 4 main principles of CRM for its implementation success?

The main principles of CRM are:

  • It measures success
  • Prepared for growth
  • Use one-step-at-a-time approach
  • Easy team execution

2. What are CRM techniques?

Customer relationship management (CRM) is a set of techniques, methods, and technologies that businesses employ to manage and analyze customer interactions and data over the course of their relationship with them.

3. What are the major components of a CRM system?

The main elements of any CRM system are:

  • Human Resource Management: CRM systems generally do not include HR management. It might be related to employee profiles within the CRM, but HR functions are usually handled by separate HR management software.
  • Customer Service: This is a key component that involves managing customer inquiries, requests, and support.
  • Sales Force Automation: This component helps automate and streamline sales processes.
  • Lead Management: This involves capturing, tracking, and nurturing leads as they move through the sales funnel.
  • Marketing Automation: This is a more specific component for automating marketing campaigns, email marketing, and lead generation.
  • Workflow Automation: This is an important part of CRM systems and is often integrated to streamline processes and automate tasks.
  • Analytics: Analytics can cover a range of aspects, from customer behavior analysis to sales and marketing performance metrics.
  • Reporting: This component is essential for generating various reports on sales, customer service, and marketing activities.

4. How does Vast Edge's CRM solution provide streamlined management of sales?

Vast Edge's CRM solution provides streamlined management of entire sales, marketing and customer loyalty services, and validation checks to ensure prevention of bad data into CRM system. Basically, our CRM solution is known for handling the leads, its qualification, meetings, negotiation, and lost/won opportunities. It enables your team to build relationships more adequately and gives the best client experience from assessment to buy and beyond.

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