Customer Relationship Management

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AI based smart follow-ups through multiple channels, giving kudos to sales teams for completing activities, auto tracking success factors, recommending timely actions, and shuffling accounts, are some of the key differentiators of Vast Edge CRM system. These features enable sales teams to close more deals with reduced efforts and also help increase customer’s happiness score. Since 2004, Vast Edge has been assisting customers leverage cutting edge technologies to deliver marketing and sales solutions.

Get Improved Access to Customer Data with Vast Edge's CRM Solution:

A robust CRM system like Vast Edge's not only improves customer relationship management but also contributes to business growth by providing the tools and insights necessary for effective sales, marketing, and customer service operations.

Managing The Leads

The CRM software provides the best way to look after your leads, which ultimately manages what needs to be done to further improve customer relations.

Deeper Sales Analysis

With CRM software, you can have better and deep sales analysis. With the sales analysis, you can have a look on qualified leads, meetings, proposals, negotiations and lost/won leads.

Consolidate All Your Data Into One Easy-To-Access Location

You can have the access to all the required data from one platform only, whether it's the confirmed opportunity details, salesperson details, activities performed or quotation details etc.

Get Better Close Rates for all Leads with CRM

Vast Edge's CRM assists you in developing a standardized sales process, which gives your team a step-by-step guide for closing deals and aids in shortening the length of your business cycles.

Dashboards That Visually Showcase Data

Our CRM's dashboard showcases each and every important information. Dashboards let users quickly see the data that is the most important to their workflows.

Proactive Service

CRM platform can assist with mechanizing more customized outreach all through the showcasing channel, it can further develop an outreach group's effort endeavors or customer care's capacity to help customers.

Efficiency Enhanced With Automation

CRM can help in handling simple customer questions, such as the status of an order, with chatbots and other automated messaging. Team can dedicate their time to working with customers who have questions, problems, or more complex needs.

Simplified Collaboration

CRM serves as a record of conversations, interactions, needs, notes, and contact information. It's always up to date, and your teammates can easily look at its records to make decisions.

Better Customer Service

Our CRM manages all of your contacts and gathers important customer information -like demographics, purchase records and previous messages across all channels - and makes it easily accessible to anyone in your company who needs it.

Improved Customer Retention

The CRM software improves the customer retention by providing sentiment analysis, automated ticketing, customer support automation and user behavior tracking.

Cloud Hosting

Vast Edge CRM is hosted on multiple cloud platforms, including OCI, GCP, AWS, and Azure. Our deployment process incorporates automated pipelines, with the goal of enhancing and expediting the deployment of applications.

AI Driven

Vast Edge's CRM solution employs AI technology to autonomously generate follow-up reminders and, should the follow-up not be completed within a designated timeframe, it automatically reassigns leads to a different salesperson.

Features and Functional Properties

Customer relationship management (CRM) software can do a lot beyond just keep count of connections. CRM software can also help you increase sales by keeping track of customers, from nurturing leads to closing sales and maintaining customer loyalty, if you have the right features.

Workflow Automation

CRM software can make your life easier by automating your workflow. Our CRM software lets you set up custom rules and comes with sales force automation to help you and your team be more productive.

Lead Management

You will be able to score your leads and, if necessary, send them to a different member of your team to convert them into customers through the lead management process.

Sales Analytics

Sales analytics is valuable because it may assist you in making better decisions regarding the products, services, marketing, and general communications you provide to your customers.

FAQs

Frequently asked questions

1.What is CRM and why is it important for businesses?

CRM refers to software solutions and strategies designed to manage and analyze customer interactions throughout the customer lifecycle. It helps businesses build stronger relationships with customers, improve customer retention, and drive sales growth by providing insights into customer preferences and behaviors.

2.What are the key features of a CRM system?

A CRM system typically includes features such as contact management, lead management, sales automation, customer service and support, marketing automation, analytics and reporting, integration capabilities, and mobile access. These features enable businesses to streamline processes, improve communication, and enhance customer experience.

3.How can CRM benefit small businesses?

CRM can benefit small businesses by helping them centralize customer data, track interactions across various channels, personalize marketing efforts, automate repetitive tasks, prioritize leads, and analyze performance. By efficiently managing customer relationships, small businesses can enhance customer satisfaction, increase sales, and foster long-term loyalty.

4. How does Vast Edge's CRM solution provide streamlined management of sales?

Vast Edge's CRM solution provides streamlined management of entire sales, marketing and customer loyalty services, and validation checks to ensure prevention of bad data into CRM system. Basically, our CRM solution is known for handling the leads, its qualification, meetings, negotiation, and lost/won opportunities. It enables your team to build relationships more adequately and gives the best client experience from assessment to buy and beyond.