What is CRM?
Microsoft Dynamics 365 CRM is our comprehensive customer relationship management (CRM) solution designed to enhance sales productivity and marketing effectiveness. It leverages social insights, business intelligence, and campaign management capabilities, available in the cloud, on-premises, or through a hybrid approach.
CRM, or customer relationship management, plays a crucial role in reducing costs and increasing profitability by streamlining and automating business processes that foster customer satisfaction and loyalty across sales, marketing, and customer service functions. With CRM solutions, you can achieve a return on investment (ROI) through efficient marketing automation, enhanced customer service, and optimized sales force automation.
We provide mobile CRM apps and platforms that empower you to manage customer relationships seamlessly on your mobile devices. Additionally, our tools seamlessly integrate social media data and reporting directly into your CRM application, enriching your customer insights.