Salesforce CRM Solutions

Customer relationship management (CRM) is all about managing business relationships with customers. CRM combines business processes, people, and technology to achieve this single goal getting and keeping customers. Its an overall strategy to help businesses learn more about their behavior so they can develop stronger, lasting relationships that will benefit both of them. Its very hard to run a successful business without a strong focus on CRM, as well as adding elements of social media and making the transition to a social enterprise to connect with customers in new ways.

CRM Solutions for Sales & Marketing: Generate more leads, effectively market through multiple channels, optimize lead management, convert leads into customers, view all account-related information and activities, keep sales reps working productively, analyze sales pipeline, and see whats working and whats not. An effective CRM solution helps keep sales and marketing focused on filling the sales pipeline and generating more revenue rather than manually tracking sales leads.
CRM Solutions for Activity Management: View all customer transactions, respond confidently to customer calls or emails, capture important information about customer interactions, and manage tasks and follow-up activities with CRM.
CRM Solutions for Service & Support: Collect customer support requests from all channels, assign support cases to the appropriate agent or group of agents, leverage the best solutions to customer problems, escalate support cases when needed, help customers find solutions via business Web site, stick to service-level agreements with customers, and identify areas for service improvements. All that translates to better service and happier customers.