CRM Solutions for Sales & Marketing: Generate more leads, effectively market through multiple channels, optimize lead management, convert leads into customers, view all account-related information and activities, keep sales reps working productively, analyze sales pipeline, and see whats working and whats not. An effective CRM solution helps keep sales and marketing focused on filling the sales pipeline and generating more revenue rather than manually tracking sales leads.
CRM Solutions for Activity Management: View all customer transactions, respond confidently to customer calls or emails, capture important information about customer interactions, and manage tasks and follow-up activities with CRM.
CRM Solutions for Service & Support: Collect customer support requests from all channels, assign support cases to the appropriate agent or group of agents, leverage the best solutions to customer problems, escalate support cases when needed, help customers find solutions via business Web site, stick to service-level agreements with customers, and identify areas for service improvements. All that translates to better service and happier customers.