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Salesforce Service Cloud
Transform customer service and support with #1 customer service application. With Service Cloud, business will be able to increase customer satisfaction, improve agent productivity, and lower overall support costs.
Experience powerful features of worlds smartest customer service app.
Transform Customer Service
Make business call center social. Empower customers with communities. Deliver service to customers on social media channels where they live. Give agents tools for collaboration. Improve contact center metrics. And deliver outstanding customer service to improve customer satisfaction and loyalty.
Communities for Service
Increase customer loyalty and engagement. Solve service requests faster with communities where customers can help each other, access business knowledge base, and get help from an agent when needed. Leverage a common platform to setup multiple branded communities so most valued customer base get service it deserve.
Collaborative Contact Center
Work smarter. All of the cases in one unified agent experience. Create and track. Route and escalate. Fully integrated with companys call-center telephony and back-office apps. Agents will know more, work faster, and work smarter. Across all channels. All the time.
Social Customer Service
Deliver answers anywhere. Let questions and comments from social media channels become part of case queue. Route them through a single hub, and monitor and prioritize conversations by sentiment and influence. Then use insights from their online profiles to deliver better answers faster.
Mobile Customer Service
Deliver answers to customers anytime, anywhere and on any device. With touch-enabled Service Clou businesses have freedom to resolve most critical cases and monitor teams performance, straight from mobile device. And customers can easily access mobile communities while on-the-go, collaborating with others and finding answers from wherever they are.
Live Agent
Resolve issues faster. Live Agent web chat lets giving customers faster answers. So their cases get quicker resolutions. Pre-integrated with the Service Cloud, theres nothing to install. Embed Live Agent into the site and start giving customers instant answers in real time.
Knowledge
Get answers from every channel. Get accurate answers faster, wherever they live. From Google searches to social media, from business partners to self-service website queries. All making enterprise contact center smarter. And customized to drive the right information to the right people.
Visual Workflow
Streamline process management. Manage any support process. From call scripting and returns, to quotes and resolutions. Even automated approvals for critical processes. Get consistency and speed across every customer-service channel, from the call center to the web, all entirely in the cloud.
Dashboards and Reports
Complete customer insight. No complicated setup, just customer service metrics that are important to enterprise. In real time. Add new reports and dashboards, or customize existing ones, without calling IT. Its simple. Just drag and drop.
Salesforce Chatter
Collaborate in real time. Agents can collaborate, share insights, or get input from peers instantly. And every user can fine-tune their feeds to get information from the groups and individuals that matter most to them.
Better email, better service. Take control of the email. Instantly create and assign cases from incoming emailwhatever the volume. Give agents the templates they need to give measured, on-brand responses every time. And track them through to quick resolution from a single console.
Contracts and Entitlements
Track service and win. Lower costs and give every customer the level of service they deserve. Keep tabs on key milestones and metrics. Continuously track progress against service milestones to ensure amazing service.
AppExchange
Extend business capability. AppExchange the worlds leading
Cloud Application
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