NetSuite CRM Services Management Software

NetSuite CRM+ Customer Service Management

Deliver Excellent Customer Service Across Every Touchpoint with Integrated Customer Service Software
NetSuites integrated customer service management solution gives you a 360-degree view of customers-helping to improve customer satisfaction, attract new customers and lower service costs.
Only NetSuites customer service software gives everyone that interfaces with the customer sales, support, service, and fulfillment access to complete, key customer data in real time empowering them to better support your customers while driving upsell and cross-sell.

Benefits

Increase Customer Satisfaction
Support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.

Reduce Costs with Effective Self-Service
Deliver a high-quality, high-touch experience for customers while reducing the cost of customer care with a robust knowledge base in a customer portal.

Increase Efficiency and Productivity
Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.

Drive Incremental Revenue
Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

Features

Case Management
Expedite resolutions by assigning, managing, and routing customer support cases across multiple communications channels, including phone, fax and web.

Customer Portal
Provide your customers with highly personalized and interactive service on the portalboosting customer satisfaction and retention.

Knowledge Management
Organize and publish content easily allowing your customers and service reps to quickly track down the information they need.

Time Tracking
Ensure better visibility into case management with time tracking directly tied to the customer record. Service professionals can easily track time spent with a given client.

NetSuite CRM Data Sheet
NetSuite provides comprehensive sales, service and marketing capabilities.

Customer
Learn how ESET Software increased revenue tenfold with NetSuite